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ALWAYS WEAR SAFETY GLASSES BEFORE WORKING ON YOUR LAMP.  DISCONNECT POWER BEFORE TAKING THE LAMP APART.


1). Make sure there is power.  Do you hear the fan running?  If no power call us for further instruction.

2). Are the tubes in tact or did they break in shipping.  Make sure if they have broken that you use gloves so that you do not cut yourself.  Contact us to order replacement tubes. (This almost never happens)

3). Remove the lid and check that each of the tubes is firmly seated in the socket.  During shipping the tubes can come lose.  On the 9 watt lamps you should see a spot of black silicone at the socket.  This is placed to help prevent it from coming lose.  Break that seal and push firmly on the tube to make sure it is seated.  You may feel it slip into place. Try the lamp again to see if that solves the problem.

On all other lamps you should see copper wire that is weaved through the “H” of the tube and the base of the socket.  It is okay to cut this or untwist it to push the tube into the socket.

4) are there any exposed or disconnected wires? If yes contact us.

5).  One tube lights but the others do not take out the tube that works and place it in the other sockets that do not work.  If the same tube lights in the other sockets than you may have a blown tube. (Or 2).  If it does not light up in the other position(s) then you may have a ballast issue.